Refund policy

RETURNS & REFUNDS

We want you to be happy with your order. If something isn't right, eligible items may be returned within 14 days of delivery.

To be eligible for a return, merchandise must be unworn, unwashed, unaltered, and in its original condition with all tags attached. Items showing signs of wear, washing, stains, odors, deodorant, pet hair, damage, or other signs of use will not be accepted.

Returns must be requested within 14 days of confirmed delivery. Do not send items back without first requesting a return. Unauthorized returns may not be accepted.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable.

Once your return is received and inspected, approved refunds will be issued to the original payment method. Please allow several business days for your bank or payment provider to process the refund.

DAMAGED OR INCORRECT ITEMS

If your order arrives damaged, defective, or you receive the wrong item, contact us within 7 days of delivery with your order number and photos of the item.

If the issue is our mistake, we'll make it right at no additional cost to you.

FINAL SALE

Items marked Final Sale are not eligible for return or exchange.

Gift cards are non-refundable.

EXCHANGES

Because Heretic releases products in limited quantities, we cannot guarantee that another size or style will be available.

If you'd like a different size, contact us to request an exchange. If the replacement item is unavailable, you may return the original item under our standard return policy and place a new order for another available item.

RETURN ABUSE

Heretic reserves the right to refuse returns that do not meet the requirements above or where we reasonably determine there has been excessive or fraudulent return activity, wardrobing, alteration, or abuse of our return policy.

We may limit future returns or purchases from accounts associated with repeated policy abuse.

LOST OR STOLEN PACKAGES

Heretic is not responsible for packages that are lost or stolen after the carrier has confirmed delivery to the shipping address provided at checkout.

If your package is marked delivered but cannot be located, contact us and we'll assist you with the carrier where possible.