SHIPPING POLICY

Heretic Clothing Company LLC
Last Updated: October 2026

Thank you for shopping with Heretic. We take pride in producing quality apparel and appreciate your patience as we prepare your order.

ORDER PROCESSING

Please allow 3–5 business days for order processing before shipment.

To maintain quality and reduce unnecessary inventory, some Heretic products are produced after an order is placed. Processing includes sourcing garments, printing, quality inspection, and packaging.

Business days are Monday through Friday, excluding federal holidays.

Our processing timeframe is an estimate, not a guaranteed shipment date. During collection launches, periods of high demand, or unexpected production delays, additional processing time may be required.

If we anticipate a significant delay, we will contact you using the email address provided at checkout.

SHIPPING & DELIVERY

Orders are shipped from Chicago, Illinois, primarily through USPS.

Shipping rates and available delivery options are displayed at checkout.

Estimated delivery times begin after your order has been processed and shipped, not when the order is placed.

Once your order ships, you will receive a shipping confirmation email with tracking information when available.

Carrier delivery estimates are not guaranteed. Delays may occur due to weather, carrier operations, holidays, or circumstances outside our control.

PRODUCT AVAILABILITY

Because certain products are produced after an order is placed, garment availability is subject to our suppliers' inventory.

Although we make every effort to fulfill every order, an item may occasionally become unavailable after purchase.

If this occurs, we will contact you to discuss available options, which may include waiting for a restock, selecting an alternative product, or receiving a full refund for the unavailable item.

If an alternative or delay is not acceptable, you may cancel the affected item for a full refund.

We will not substitute products without your approval.

SHIPPING ADDRESSES

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error in your shipping address, please contact us as soon as possible.

We will make reasonable efforts to accommodate address corrections before shipment, but changes cannot be guaranteed once an order has been processed or shipped.

LOST, DELAYED, OR MISSING PACKAGES

If your package is delayed or appears lost in transit, please contact us so we can assist with investigating the shipment.

If tracking shows your package as delivered but you cannot locate it, we recommend checking the delivery location, contacting household members, and checking with your local USPS office.

Please contact us if the package remains missing. We will review the circumstances and assist with a carrier investigation where appropriate.

Claims involving missing packages will be evaluated individually in accordance with applicable consumer-protection laws.

DAMAGED OR INCORRECT ORDERS

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and photographs of the issue.

If we made an error, we will work to resolve it at no additional cost to you.

RETURNS & REFUNDS

For information regarding eligible returns, exchanges, and refunds, please review our Return & Refund Policy.

CONTACT

For shipping questions or order assistance, contact:

Heretic Clothing Company LLC
Chicago, Illinois
info@heretic-clothing-company.com